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The world is growing smaller. Increasingly, we find ourselves in closer and more crucial contact with colleagues, partners, clients and suppliers from diverse cultures. We behave kindly, but misunderstandings, conflict and confusion still affect our international dealings, and our abilities to succeed. Why?

It’s a Small (Complex) World

It becomes more obvious when we compare three influences on our behavior. Much of our behavior is affected by human nature. Since, by definition, we all share the same exact human nature, it doesn’t affect intercultural interactions much, if at all. Personality strongly influences our behavior. Each individual has their own unique personality. Interacting effectively with others requires emotional intelligence. People from different cultures have different values, beliefs and thought patterns. Merely behaving kindly does not help when behaviors are interpreted differently from what we intend. To interact effectively with those from other cultures, we need intercultural competence.

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INTERCULTURAL SERVICES

Intercultural competence is an essential management and life skill for success in the 21st Century. It requires:
• An understanding of culture in general
• An intercultural mindset
• Intercultural skills
• Knowledge of others’ cultures

Intercultural Competence 

OUR SERVICES

The process of developing intercultural competence differs from group to group and person to person. InterX Global can draw from several programs to assemble solution packages for our clients:

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OUR PHILOSOPHY OF CULTURE

• Other cultures are not good or bad, better or worse, or right or wrong. They are just different.
• Every culture, no matter how different, deserves respect.
• Our impressions of other cultures are comparisons with our own or with another culture with which we are familiar.
• Before we can understand another culture, we must first:
   1. Understand what culture is and how it affects behavior.
   2. Know our own cultural profiles.
   3. Accept that there are multiple, valid world views.
• Intercultural competence begins with intercultural sensitivity and empathy.

MEET OUR TEAM

John Knipfing

John Knipfing is a Cultural Intelligence consultant, who over the past several years has facilitated cross-cultural and intercultural training to hundreds of leaders and specialists from dozens of Fortune 200 companies and 40 different nations. As a speaker, John is frequently called on to address groups of 40 to 400 on topics related to culture in the workplace and in daily life.

Aside from corporate engagements, John has also spoken to the Central & Eastern European Chamber of Commerce, the Danish Management Society and the Saigon Entrepreneurs Association. John is a firm believer in professional development and keeps astride of developments in the intercultural field with related reading and by attending workshops offered at the Summer Institute for Intercultural Communication, in the USA. John holds a B.A. in International Studies from the State University of New York Center at Buffalo and an M.A. in Adult Education and Training from the University of Phoenix.

Lam Tran

Lam Tran brings more than a decade of business development leadership, and customer service experience to InterX Global.

Most of Lam’s career has been spent in organizations which were either based overseas or focused on international clientele. Consequently, she has developed a keen understanding of how culture can affect international interactions, and ultimately, business success. Lam’s extended exposure to a variety of cultures has inspired her to learn to bridge cultural gaps in order to maintain positive relationships and conduct business effectively across cultures.

OUR PARTNERS

InterX Global Co., Ltd.

[email protected]

Hotline: +84 (028) 3915 833

W Office Building, No. 100 Nguyen Thi Minh Khai Street, Vo Thi Sau Ward, District 3 Ho Chi Minh City